While using Roku, you might face everyday problems like poor picture quality, remote not working, etc. So today we have prepared the following module to provide a solution for all those problems at one place.
Many of us find different problems with Roku boxes like sometimes we are not able to connect our box with the internet, the picture quality is not exceptional, blue/black screen issues, remote not working, etc. These all problems have different reasons behind them thus here we will know the cause of these errors with a solution to overcome them.
Some Roku issues with their solution:
Unable to connect to Wi-Fi:
Sometimes you might not be able to get connected to your Wi-Fi. It might occur both with wireless and hard wired connection. So you won’t be able to stream the content without internet connection
Solution: If you are using a wired connection then, verify that the Ethernet cable you are using for the internet is properly connected. Try to power cycle the device i.e. remove the power cord, wait for 20 seconds then plug it back.
If using a wireless connection then verify that your sign in details i.e. internet network name and password are correct. Check if you are within the appropriate range of Wi-Fi that might be required to connect to Wi-Fi. Verify the IP setup. Make sure that it should be on “Auto obtaining of IP” this will help you to get connected to your Wi-Fi automatically.
Degraded Picture quality:
While watching your shows you might notice that the picture quality is not much good as it usually used to be. It usually happens due to slow internet connection or intermittent internet connection.
Solution: If using a wired connection do a speed test to verify the speed of your internet. Verify that Ethernet cable is tightly connecting to the device.
If using a wireless connection then ensure that you are within a good range of your Wi-Fi. Try to disconnect all the other equipment’s that are using the same Wi-Fi network leading to slow speed by sharing the internet speed.
Remote not working:
Sometimes you might not be able to change channels, adjust volume or power on off with your remote. It might occur due to the old remote battery, or because you have not completed the pairing procedure of remote.
Solution: Check your battery if they have discharged then get the new one and replace it. If the remote is not paired, then go through the remote pairing settings. On the battery, there is a black button for pairing. Press it for few seconds. The light will flash up with a dialog box to pair the remote. Now, follow the instructions guide of that dialog box which will lead to pair up your remote with the Roku box. Still if the remote does not work properly then power cycle the device and the remote. Bring out the cells of remote and disconnect the box from the power cord. Wait for 20 seconds. Not put them back to place. Now again press the same black button on the battery for dialog box for remote pairing. Repeat the same procedure. Now, verify whether the remote has started to work or not. You can also get Roku Help if you find any issue in pairing your remote.
Unable to run some applications on your device:
You might find that some applications might not run properly on your device, they might hang your system. You may think that it’s your system or Roku that’s creating the problem but in fact, it is the application itself that’s creating the issue.
Solution: Restart the application. Also, check whether you are using the latest version of that app or not. Verify the time and date of your device, ensure it is correct and matches with the time and date on that app. It’s better to change the time and date settings to “Auto update date & time.”
Unable to update device & applications:
Sometimes when you will try to update some applications, you would not be able to do so. It might be due to the firewall that will restrict the connection for updating of applications and give you a particular error statement.
Solution: You should disable your firewall settings. Go to the setting of your router and connect to an IP 192.168.1.1. Go to Firewall, select turn-off.
So these were few problems that frequently occur with the Roku boxes, and today we discussed the reason for their occurrence along with the solution steps to resolve them. Also, www Roku Com Support is always available for all help options related to Roku devices.